SHIPPING & Returns
shipping
Handmade orders can take from 2 to 8 weeks. If you require your bespoke item sooner please contact us.
All jewellery, hair pieces and handmade items will be boxed.
UK Delivery
All items are sent via Royal Mail Tracked service; you will receive a tracking number once your order has been shipped.
International Delivery
All International orders are sent by Royal Mail International Tracked; Europe 3-5 working days, Worldwide 5-7 working days. Cost is dependent on your location and the weight of your order. Following through checkout and entering your address will calculate the shipping cost for you.
International shipping to countries in areas other than USA, Canada and Europe
For certain countries there will be an extra charge due to differing postal costs around the world. In this case usual EU postage will show at check out. We will contact you prior to dispatch to advise of correct shipping and invoice you separately
For bulk orders, please contact us before purchasing so that we can calculate the correct shipping for you. Shipping will show zero at checkout and we will invoice you separately.
You will be responsible for your country's customs/tax charges.
returns
If for any reason you change your mind about your purchase for items that are not custom made we will be happy to offer a swap, replacement or refund as long as your order is returned within 14 days for UK customers and 28 days for international customers.
Please return to us via Royal Mail Signed For or reputable courier: we do not cover return postage costs.
We are unable to refund postage costs if you are returning an item for refund without a replacement.
if an item arrives damaged please contact us before returning with photographs if possible.
All refunds are made against the original method of payment and to the original payee.
return address:-
Beretun Designs
c/o I-Support
49 Station Road
Polegate
East Sussex
BN26 6EA
We regret we can not make this offer for pierced earrings, underwear, any items that have been altered in any way to your specification and any bespoke, custom or handmade items. Once work on an item has begun we require payment in full without exception. If your item has been damaged in transit please let us know within 2 days of receiving your item. Return the item to us, we will repair it and send it back.
We are unable to refund any postage or customs costs.
This is extra to your statutory rights and does not affect them.
Please return to us via Royal Mail Signed For or reputable courier: we do not cover return postage costs.
We are unable to refund postage costs if you are returning an item for refund without a replacement.
if an item arrives damaged please contact us before returning with photographs if possible.
All refunds are made against the original method of payment and to the original payee.
return address:-
Beretun Designs
c/o I-Support
49 Station Road
Polegate
East Sussex
BN26 6EA
We regret we can not make this offer for pierced earrings, underwear, any items that have been altered in any way to your specification and any bespoke, custom or handmade items. Once work on an item has begun we require payment in full without exception. If your item has been damaged in transit please let us know within 2 days of receiving your item. Return the item to us, we will repair it and send it back.
We are unable to refund any postage or customs costs.
This is extra to your statutory rights and does not affect them.