SHIPPING & Returns
shipping
Items that are in stock will be shipped in 1-2 working days. Some items may go out of stock before the website is updated but we endeavour to fulfil all orders within 7 days or you will receive a full refund.
Handmade orders can take from 2 to 8 weeks. If you require your bespoke item sooner please contact us.
All jewellery, hair pieces and handmade items will be boxed.
UK Delivery
All items are sent via APC Streetwise Courier service in 1-3 working days,which is insured and tracked; you will receive a tracking number once your order has been shipped. Small items can be sent via Royal Mail Signed For in 2-5 working days, if this option is chosen at checkout.
International Delivery
All International orders are sent by Royal Mail International Tracked; Europe 3-5 working days, Worldwide 5-7 working days. Cost is dependant on your location and the weight of your order. Following through checkout and entering your address will calculate the shipping cost for you.
International shipping to countries in areas other than USA, Canada and Europe
For certain countries there will be an extra charge due to differing postal costs around the world. In this case usual EU postage will show at check out. We will contact you prior to dispatch to advise of correct shipping and invoice you seperately
For bulk orders, please contact us before purchasing so that we can calculate the correct shipping for you. Shipping will show zero at checkout and we will invoice you seperately.
You will be responsible for your country's customs/tax charges.
Handmade orders can take from 2 to 8 weeks. If you require your bespoke item sooner please contact us.
All jewellery, hair pieces and handmade items will be boxed.
UK Delivery
All items are sent via APC Streetwise Courier service in 1-3 working days,which is insured and tracked; you will receive a tracking number once your order has been shipped. Small items can be sent via Royal Mail Signed For in 2-5 working days, if this option is chosen at checkout.
International Delivery
All International orders are sent by Royal Mail International Tracked; Europe 3-5 working days, Worldwide 5-7 working days. Cost is dependant on your location and the weight of your order. Following through checkout and entering your address will calculate the shipping cost for you.
International shipping to countries in areas other than USA, Canada and Europe
For certain countries there will be an extra charge due to differing postal costs around the world. In this case usual EU postage will show at check out. We will contact you prior to dispatch to advise of correct shipping and invoice you seperately
For bulk orders, please contact us before purchasing so that we can calculate the correct shipping for you. Shipping will show zero at checkout and we will invoice you seperately.
You will be responsible for your country's customs/tax charges.
returns
If for any reason you change your mind about your purchase we will be happy to offer a full refund if the item is returned within 28 days, unopened, unused, undamaged, in the same condition and with all labels attached, in the packaging you purchased it in. Please return to us via Royal Mail Signed For or reputable courier:
Beretun Designs
23 Bond Street
Brighton
BN1 1RD
We regret we can not make this offer for dyed shoes and bags, pierced earrings, underwear, any items that have been altered in any way to your specification and any bespoke or handmade items. Once work on an item has begun we require payment in full without exception. If your item has been damaged in transit please let us know within 2 days of receiving your item. Return the item to us, we will repair it and send it back. You will be responsible for the return shipping cost.
We are unable to refund any postage or customs costs.
This is extra to your statutory rights and does not affect them.
Beretun Designs
23 Bond Street
Brighton
BN1 1RD
We regret we can not make this offer for dyed shoes and bags, pierced earrings, underwear, any items that have been altered in any way to your specification and any bespoke or handmade items. Once work on an item has begun we require payment in full without exception. If your item has been damaged in transit please let us know within 2 days of receiving your item. Return the item to us, we will repair it and send it back. You will be responsible for the return shipping cost.
We are unable to refund any postage or customs costs.
This is extra to your statutory rights and does not affect them.